Privacy Policy
Last updated on March 19th, 2024
1. Introduction to Privacy Policy
This Privacy Policy ("Privacy Policy") applies to your use of the Razorpay website located at razorpay.com, the services defined in Razorpay’s Terms of Use, and Razorpay mobile applications (e.g., Android and iOS) (collectively, the "Razorpay Platform" or "Website"). However, it does not apply to any third-party websites linked to the Website or to any relationships you may have with businesses listed on Razorpay.
The terms "we," "our," and "us" refer to Razorpay, and the terms "you," "your," and "User" refer to you as a user of Razorpay. The term "Personal Information" means information that you provide to us that personally identifies you, such as your name, phone number, email address, and any other data linked to such information.
Our practices and procedures regarding the collection and use of Personal Information are outlined below to ensure the safe use of the Website. We have implemented reasonable security practices and procedures appropriate to the nature of the information and our business. While we strive to provide security that exceeds industry standards, due to the inherent vulnerabilities of the internet, we cannot guarantee complete security of all information transmitted to us by you.
By visiting or using the Website, you agree to be bound by this Privacy Policy and consent to the collection, use, processing, and sharing of your Personal Information as described below. If you do not agree with these terms, please do not use the Website. Please note that the separately provided Terms and Conditions form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy
2. Information we collect and how we use it
We collect and store your Personal Information. If you provide your third-party account credentials ("Third Party Account Information") to us, you understand that, upon your authorization, certain content and information from those accounts may be transmitted to your Razorpay account. Any Third Party Account Information transmitted to us will be covered by this Privacy Policy. You may choose not to provide certain information; however, this may prevent you from registering with us or using some of our features and services.
We use commercially reasonable efforts to limit the collection of Personal Information to what is necessary to fulfill the purposes identified below. If we use or plan to use your information for a purpose different from the one for which it was collected, we will request your consent beforehand.
The Personal Information we collect will be used solely to enable you to use the services provided by us, promote a safe and secure experience, assess user interest in our products and services, inform you about online offers and updates, troubleshoot issues, customize your experience, detect and prevent errors, fraud, and other criminal activity, process payments, enforce our terms and conditions, and fulfill any other purpose disclosed to you at the time of collection.
3. Account information of Merchants
If you create an account to take advantage of the full range of services offered on Razorpay, we ask for and record Personal Information such as your name, email address, and mobile number. We may collect and store your Sensitive Personal Data or Information—such as financial information, including credit card details, debit card details, bank account information, and Know Your Customer ("KYC") documents as required by RBI regulations—as well as any other applicable information that you choose to save in your Razorpay account.
We use your email address to send you updates, news, and newsletters (if you willingly subscribe during or after signup), and to contact you on behalf of other users for example, when someone sends you a friend request, personal message, or participates in a social collaboration event. If you do not wish to receive communications unrelated to your use of our services, you can unsubscribe by clicking the link provided at the bottom of any email from us. We also use your mobile number to send you transaction-related SMS alerts based on your preferences. If you do not wish to receive such messages from us, please notify us at razorpay.com/support to stop receiving SMS messages.
Razorpay assures you that your Personal Information will not be disclosed publicly or sold to any third party.
You have the option to erase any information you have provided, including your Personal Information. If you choose to erase your data, Razorpay will delete all your stored information from its servers.
4. Customer Information
We also store customer information, such as an address, mobile number, third-party wallet details, card details, and email addresses when payments are made through Razorpay checkouts. We share this information with the respective businesses only if the customer consents to sharing it during transactions on Razorpay-powered applications. However, Razorpay is not liable for any misuse of this information by the businesses or their affiliates with whom the customer has shared their data.
5. Activity
We record information relating to your use of Razorpay, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this information to administer Razorpay and provide the highest possible level of security and service to you. We also use this data in aggregate to perform statistical analyses of user behavior and characteristics, in order to measure interest in and usage of various areas of Razorpay. However, you cannot be identified from this aggregated information.
We own all intellectual property rights associated with the Website and its contents. No right, title, or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/or compilation (meaning the collection, arrangement, and assembly of all content on the Website), pursuant to applicable law.
Our logos, product and service marks and/or names, trademarks, copyrights, and other intellectual property, whether registered or not ("Our IP"), are exclusively owned by us. Without our prior written permission, you agree not to display or use Our IP in any manner. Nothing contained on this Website or in its content should be construed as granting, in any way, any license, right, or interest to you in Our IP, without our express written permission.
6. Cookies
We send cookies to your device to uniquely identify your device and browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your device while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which remain on your device until you delete them). You can remove persistent cookies by following the instructions in your browser’s help files. If you choose to disable cookies, some areas of Razorpay may not work properly or at all.
Razorpay uses third-party tools that may collect anonymous information about your visits to Razorpay, including your interactions with Razorpay products and services, via cookies. These third parties may also use information about your visits to Razorpay and other websites to target advertisements for Razorpay's products and services. No Personal Information is collected or used in this process. These third parties do not have access to your name, phone number, address, email address, or any Personal Information about Razorpay users.
Razorpay users can opt out of sharing this information with third parties by disabling or blocking cookies; the process varies by browser. Please refer to your browser’s help files to learn how to disable cookies.
7. Enforcement
We may use the information we collect, in connection with your use of Razorpay (including your Personal Information), to investigate, enforce, and apply our Terms and Conditions and Privacy Policy
8. Transfer of information
We do not share your Personal Information with any third party, except for financial institutions such as banks, the RBI, or other regulatory agencies, as required. We also share your information to provide you with services offered through Razorpay, conduct quality assurance testing, facilitate account creation, provide technical and customer support, or deliver specific services such as synchronizing your contacts with other software applications at your instruction. These third parties are required to use your Personal Information only to provide the services you request.
We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control (collectively, the "Affiliates") that we may have now or in the future. In such cases, we will require them to honor this Privacy Policy. If another company acquires our company or its assets, that company will possess your Personal Information and assume the rights and obligations concerning that information as described in this Privacy Policy.
We may disclose your Personal Information to third parties when we have a good faith belief that such disclosure is reasonably necessary to: (a) take action regarding suspected illegal activities; (b) enforce or apply our Terms and Conditions and Privacy Policy; (c) comply with legal processes such as search warrants, subpoenas, statutes, or court orders; or (d) protect our rights, reputation, and property, or those of our users, Affiliates, or the public. Please note that we are not required to question or contest the validity of any search warrant, subpoena, or similar governmental request that we receive.
We may disclose aggregate information relating to user behavior to third parties in connection with actual or prospective business relationships, such as advertisers and content distributors. For example, we may disclose the number of users who have been exposed to or clicked on advertising banners.
9. Links
References on this Website to any names, marks, products, or services of third parties, or hyperlinks to third-party websites or information, are provided solely for your convenience. They do not constitute or imply our endorsement, sponsorship, or recommendation of any third party, information, product, or service. Except as set forth herein, we do not share your Personal Information with these third parties and are not responsible for their privacy practices. We recommend that you read the privacy policies of all such third-party websites.
User access of Personal Information
As a registered Razorpay user, you can modify certain Personal Information and adjust your privacy preferences by accessing the "Account" section of this Website.
Security
Your account is password-protected. We use industry-standard measures and best practices to protect the Personal Information stored in our database, as detailed on our website. We limit access to your Personal Information to employees and contractors who need it to perform their job functions, such as our customer service personnel. If you have any questions about security on Razorpay, please contact us at disclosures@razorpay.com.
You acknowledge that Razorpay is not responsible for any information intercepted during transmission over the Internet, and you hereby release us from any and all claims arising out of or related to the unauthorized use of such intercepted information.
12. Terms and modifications to this Privacy Policy
Our Privacy Policy is subject to change at any time without prior notice. To ensure you are aware of any updates, please review this policy periodically. Any changes will take effect immediately for all Razorpay users. Please note that you are responsible for keeping your Personal Information up to date, including providing us with your current email address.
If you do not agree to any changes in the way we use your Personal Information, you must promptly notify us of your desire to deactivate your account. Continued use of Razorpay after any changes to this Privacy Policy will signify your acknowledgment of those changes and your agreement to be bound by their terms
Applicable law
Your use of this Website will be governed by and construed in accordance with the laws of India. Users agree that any legal action or proceedings arising from their use may be brought exclusively in the competent courts or tribunals having jurisdiction in Bengaluru, India, and irrevocably submit to the jurisdiction of such courts or tribunals.
Complaints and Grievance Redressal
DPO
Mr. SHASHANK KARINCHETI
Razorpay Software Private Limited
Address: No. 22, 1st Floor, SJR Cyber, Laskar - Hosur Road, Adugodi, Bangalore - 560030
Ph: 080-46669555
E-mail: dpo@razorpay.com
Grievances portal: https://razorpay.com/grievances/